Refund Policy

At MedimindAI, we are committed to your satisfaction. We believe in the quality and value of our healthcare tools and services. If you are not satisfied with your paid subscription, we offer a fair and transparent refund policy.

This policy applies to all paid subscriptions and one-time purchases made through the MedimindAI website or mobile applications. All transactions are processed securely via Stripe.

For any one-time purchases (such as premium content, downloadable resources, or educational materials), you may request a refund within 7 days of purchase. To be eligible, the item must not have been substantially used, downloaded, or consumed.

We reserve the right to refuse a refund if we determine that the purchase has been fully consumed or that the refund request is not made in good faith.

The following are not eligible for refunds:

• Services that have been fully consumed or used beyond the refund eligibility period
• Donations or voluntary contributions to MedimindAI
• Services purchased through third-party resellers or affiliates
• Any fees or charges incurred due to currency conversion or bank processing
• Partially used subscription periods after the refund eligibility window has closed
• Enterprise custom contracts — governed by the specific terms of the signed agreement

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period.

To request a refund, please follow these steps:

We understand that exceptional circumstances may arise. We may, at our sole discretion, offer refunds outside the standard policy in cases such as:

• Prolonged service outages or technical failures preventing use of the service for more than 48 hours
• Fraudulent or unauthorized transactions
• Material breach of our Terms of Service by MedimindAI
• Significant and adverse changes to the service that materially reduce its value to you
• Medical emergencies or other documented hardship (considered on a case-by-case basis)

All refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available (e.g., expired card or closed account), we will work with you to arrange an alternative refund method.

Please note that refund processing times may vary depending on your bank, card issuer, or payment provider. We are not responsible for delays caused by third-party payment processors.

We may update this Refund Policy from time to time. Changes will take effect immediately upon posting to this page. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.

For any changes that materially reduce your refund rights, we will provide at least 30 days' notice before the changes take effect.

If you have any questions about this Refund Policy or would like to request a refund, please contact us: